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Danbury: 203.730.0882

Norwalk: 203.845.0160 | Shelton: 203-925-9900

Toll Free (Nationwide) 1-866-304-7336

E-mail:reservations@greenlightlimos.com

 

© 2015 Green Light Limousine Service, Inc.

8 Mill Plain Rd., Danbury, CT 06811

 

 

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Frequently

Asked

Questions

Why Green Light Limousine?

 

What a great question! If you’re wondering what makes Green Light Limousine stand apart from all other limousine companies than you have never travelled with us before! The difference between our company and other companies exemplifies itself in our level of quality care and service. We are dedicated to making your travel experience as seamless, convenient and relaxing as possible. We are a privately owned and well-established company, employing only the most knowledgeable staff to assist in any needs of our customers. From our state-of-the-art reservation and dispatch systems to our highly trained chauffeurs and professional staff we are at your service 24/7 to take care of your transportation requests nationwide. Our drivers are very well trained, professional and properly licensed. Our reservation specialists and office staff are gracious and helpful no matter what the issue at hand. Our fleet is insured in excess of all state minimum requirements and our service is hard to match. Anybody with a car can call themselves a transportation company, but a transportation service means so much more than owning a vehicle.

 

How do I open an account to travel with you?

 

Opening an account with Green Light Limousine is easy! Simply call our offices at 866-304-7336 and speak to one of our qualified reservationists who will take down your information and set you up as a customer in our database. You can also log on to our user-friendly online system at www.greenlightlimos.com and click on “create an account” to get yourself started. It’s fast, easy and convenient to use!

 

I received a coupon in the mail. How do I use it?

 

If you happen to receive any of our mailings simply call our offices at 866-304-7336 and mention that you received an advertisement and which one you received. Our reservationist will take the lead from there and offer you an all inclusive rate for your travel itinerary with gratuity, taxes and tolls if applicable included.

 

How do I make an online reservation?

 

You may place an online reservation by signing on to our website at www.greenlightlimos.com. If you have not already created an account, please follow the user-friendly steps to do so. To do this, click on the reservations tab, and then click on “create a customer account.” Click on the link for booking a new reservation and fill in your travel information! It’s that easy! The system will automatically log your trip with your travel details and you will receive an automated email confirmation.

 

How do I book an out of town reservation?

 

Green Light Limousine offers ground transportation services both nationwide and globally. It is as easy to book an out of town reservation as a local one! One call to us does it all! We offer services in 450 cities throughout the world. Simply provide your trip details and your destination city and we will take care of the rest!

 

Can I modify my account online?

 

There are endless possibilities in regards to your online account. You may print receipts, create customized reports of your travel history, and change your account and billing information at any time! You may also modify and place reservations within 24 hours of the pickup time; otherwise you can call the office to make changes.

 

Is your online reservation system secure?

 

We have established and maintain stringent security procedures to protect the confidentiality, security and integrity of your personal information. We use encryption, Secured Socket Layers (SSL), firewalls and we implement off-line security efforts to further protect your personal information.

 

How do I know your vehicles are safe?

 

We can assure you that you will always be travelling a clean, safe and reliable vehicle. All of our vehicles are fully licensed and insured in excess of all state requirements with liability insurance of $5 million on each vehicle. All of our vehicles are equipped with state-of-the-art GPS navigation and vehicle tracking. Each vehicle undergoes routine maintenance and scheduled upkeep to always keep our clients and drivers safe! Our specialized training programs ensure prompt, polite, professional and safe service. Each driver undergoes pre-employment and random alcohol and substance abuse testing as per DOT regulations to ensure all of our clients can enjoy stress free transportation. We run pre-employment background checks and driving record checks. We also subscribe to DMV monitoring systems for on-going alerts of any driving violations on or off the job.

 

What do I do if my flight is delayed or cancelled?

 

Our expert dispatchers and drivers are equipped with real-time flight tracking powered by FlightView, allowing us to monitor inbound and outbound flights. This keeps us aware of any changes and we react accordingly to ensure your smooth travel. However, if you receive notification that your flight has been cancelled, give our offices a call at 866-304-7336 to let us know what your plans will be changing to at that time so that we may update your reservation in our system.

 

What if my flight is diverted?

 

In the event your flight is diverted you will have a 60 minute grace period from the time your flight lands at the diverted airport to contact our office. For additional information regarding diverted flights please see our terms and conditions page on our website at www.greenlightlimos.com/terms.htm

 

I’ve changed my plans. How do I notify you?

 

Please notify us by calling our toll free number anytime at 866-304-7336. One of our qualified representatives will be able to assist you with changing our cancelling your trip with us.

 

What is your cancellation policy?

 

There will be no charge for ground airport or location transportation in our sedans if we are notified of the cancellation two hours prior to the trip. For specialty vehicles for special occasions we charge a 50% deposit a month prior to the event. This is non-refundable if cancelled.

 

What methods of payment do you accept?

 

We accept all major credit cards, checks, money orders and cash. We require a credit card on file for all reservations regardless of payment method to cover incidentals.

 

What are your office hours?

 

We have customer service representatives available 24 hours a day, year round.

 

Where should I meet my driver at the airport?

 

Green Light Limousine offers both curbside and meet and greet service at the local airports. If the booking is for meet and greet service look for a professionally attired chauffeur holding a Green Light Limousine sign with your name on it. If your booking is for curbside pickup you’ll receive a phone call from your chauffeur upon landing and they will direct you to the designated pickup area for the terminal you’ve flown into.

 

How many hours in advance should I arrive at the airport for my departing flight?

 

Since the advent of September 11, 2001, the TSA recommended time to arrive for domestic flight departures is two hours, while international departures require a minimum of three hours dependent upon the airport of departure. Our customer service representative will help to schedule your pickup time leaving you plenty of time for traffic and airport check in.

 

Can I smoke in the vehicle?

 

All of our vehicles are non-smoking. However, we will gladly accommodate you by making a safe stop if you would like to take a smoking break.

 

How do I get a trip receipt?

 

Our accounting department is very punctual about billing customers and sending receipts. Our normal practice is to bill passengers the day after their travel and email a receipt accordingly. Most weekend jobs are billed the following Monday. You may also log in to your account online to access any receipts for your travel at your convenience. If for some reason you do not receive your trip receipt, call our offices anytime and we will be able to forward one along to you immediately.

 

What do I do if I have a question about my bill?

 

You can contact our accounting and billing department Monday through Friday between 8:00am and 4:00pm to discuss any questions or concerns you might have about your invoices.

 

Who do I contact if I have a complaint or compliment about the service I received?

 

Any of our customer service representatives will be able to assist you with any complaints or compliments you have about your service. If at that time you are not satisfied with the response, they will be able to forward you along to a manager who will be able to answer any questions or concerns you might have.

 

What is your deposit and billing policy?

 

We require a credit card on file for all reservations we take. The day after a passenger travels with us their credit card is billed for the full amount of their reservation. If the rental is for a specialty vehicle, a 50% non-refundable deposit is billed a month prior to the date of rental. The remainder is billed 2 days prior to the trip. If any additional charges are incurred such as overtime or cleaning fees, the passenger will be charged accordingly after the trip has been completed.

 

What if I left something in the car that I travelled in?  

 

We are not responsible for any items left in the vehicle by passengers. We are also not responsible for damage to any personal items while in the vehicle. In the event that items are found in our vehicles after trips are taken, Green Light Limousine will make every effort to return said items in a timely manner. Any items found in vehicles are retained by us for 30 days. If you have left an item in our vehicle, kindly contact our offices to arrange for retrieving your lost property.