Terms & Conditions

Green Light Limousine Terms & Conditions



Payment method is to be established prior to the trip. Green Light Limousine currently accepts all major credit cards. Chauffeurs are not authorized to apply or discount charges. We do not charge trips until after it is completed, with exception to specialty vehicle rentals which are billed a deposit prior to completion.

Point-To-Point Transfers (Airport transfers)
The base price is determined in relation to the service requested. All point-to-point transfers are charged a base rate in addition to a 15% gratuity, a 10% surface transportation charge and a 3% fuel surcharge. Extra stops, wait time, holiday fees, off hours surcharges, tolls and parking if applicable are in addition to this.

Hourly Service
Hourly rates are based per vehicle. Hourly trips are billable on a garage to garage basis. All hourly prices are subject to the same gratuity, surface transportation charge and fuel surcharge.

Additional Charges
Extra stop fees: Stop in the same town as original pickup: $10.00. Stop in nearby towns within 25 miles of original pickup: $20.00. Stops that are made more than 25 miles from the original pickup will incur a $40.00 charge. Stops at LGA en-route to JFK are $40.00. Stops in NYC en-route to LGA & JFK are $50.00
Off Hours Surcharge: Billed between 12am and 5am, $20.00.
Tolls: Varies dependent upon original pickup location and destination.
Parking: Varies dependent upon arrival airport and time of wait.
Holiday Fees: Easter, Memorial Day, Labor Day and Christmas Eve are subject to $15.00 fee. Independence Day, Thanksgiving, Christmas and New Year’s Eve and Day are subject to $25.00 fee.

Wait Time Policy
Grace period is determined by the pick-up location and starts at the scheduled pick-up time. If the grace period finishes before contact is made with the client, waiting time will be charged in 15 minute increments from the originally scheduled pickup time.

Residential/Office Pickups: 15 minute wait time allowed from originally scheduled pickup time.
Domestic Arrivals: 45 minute wait time allowed after flight landing.
International Arrivals: 60 minute wait time allowed after flight landing.
FBO Pickups: 30 minute wait time allowed after flight landing.
Flight Diversions: 60 minutes wait time allowed after landing at diverted airport.

Cancellation Policy & Changes*
To avoid a cancellation fee, we require at least 2 hours notice for local travel, 4 hours notice for out of town reservations, and 24 hours notice for international reservations.

Diverted Flights
If your flight is diverted to another airport, you have a 60 minute grace period to contact us from the time the flight lands at the diverted airport. You must tell us what your plans are; if you want us to release the vehicle that was scheduled to pick you up, keep the driver reserved until you are brought back to the original arrival airport, or re-book the reservations for another time if your arrival will not be for an extended amount of time.  If you decide to release the driver you will be charged the full rate of your reservation. If you release the driver and choose to make a new reservation within 12 hours you will be given a 50% discount off of the base rate for that trip. If you choose to have the driver wait for you to return to your original arrival airport you agree to pay waiting time from the time the grace period ends until the time your plane arrives back at the original airport.

In the event of a Natural Disaster, Act of Terrorism, Act of God, Declared State of Emergency, Inclement Weather, or Travel Bans, Green Light Limousine Service will make a reasonable effort to accommodate our reservations. We will not be held liable for any missed flights or subsequent expenses associated with any reservations due to the occurrences stated above.

A no-show fee equal to the hourly minimum or base transfer, as applicable for the confirmed vehicle plus airport fees, fuel surcharge, tolls and parking, if applicable will apply should a passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations. To avoid either a late cancellation or no show fee the reservation must be cancelled in accordance with the cancellation policy associated with the reservation. Leaving the pick-up location without notifying Green Light Limousine will result in a no-show fee.

*All special event change and cancellation policies supersede standard change and cancellation policies and are noted in the specific email confirmation.

Lost or Misplaced Items
Neither Green Light Limousine nor its employees shall be held responsible for items left in vehicles by any passengers. In the event that items are recovered after trips are taken, Green Light Limousine will make every effort to return them to their proper owner in a timely manner. Any items found in vehicles are retained by us for 30 days. Passengers should contact our office to arrange for retrieving any lost property.

Rate Estimate
Rates quoted prior to service are only an initial estimate of the cost of services reserved. Additional services or changes to the original reservation may result in a change in the final fare.

Passenger Conduct
No alcohol may be consumed by anyone under the age of 21 in the vehicle. Violation of this policy is grounds for immediate termination of transportation without refund. No drugs or drug paraphernalia is allowed on board any of our vehicles. Violation of this policy is also grounds for immediate termination of transportation without refund. Passengers assume full responsibility for any damage caused to the vehicle during the duration of the rental. Any damage which exceeds normal wear and tear of the vehicle Green Light has provided will be subject to fees based on the actual cost of repair, replacement or cleaning. Driver reserves the right to terminate any trip if passenger or chauffeur safety is at risk or if there is reason to believe illegal activity is taking place aboard the vehicle.


All rates are subject to change.
Terms and conditions last updated March 2015.

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Danbury: 203.730.0882

Norwalk: 203.845.0160 | Shelton: 203-925-9900

Toll Free (Nationwide) 1-866-304-7336



© 2015 Green Light Limousine Service, Inc.

8 Mill Plain Rd., Danbury, CT 06811



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